Support Options

A recent survey conducted with our users has told us that 93% are more than happy with the support they have received. This is mainly down to new support staff and the implementation of a new support suite that helps track and reply to customer issues very quickly. 

Support is available to all Landlord Manager users with a current support subscription. Check your purchase email to check when your support subscription will expire or click on the round Landlord Manager menu button and select subscription. If your support subscription has expired click here to renew for a further year.

Please follow the procedure below

1. Is your question answered on our knowledge base ?

Click here to view our extensive knowledge base

2. Submit a ticket

If you cannot find the answer to your question on our knowledge base you can submit a support ticket and one of our support representitives will reply back with an answer

 click here to submit a support ticket

3. Telephone Assistance

If you are a Landlord Manager Premium or Enterprise you may call our support number on 0114 3600026 to help resolve your issue.  Please note telephone assistance is only available on an active support ticket so please always submit a ticket first

4. Remote Assistance

If you have a problem that cannot be resolved on the support suite then we can connect to your computer to solve your problem.

5. Online Training Session

Landlord Manager is regarded as very user friendly. Where necessary we can provide online training to help get you started by connecting to your computer on a remote connection then guiding you through getting started with Landlord Manager.

Purchase an online training session at £59.95