Support

Support you can turn to

supportc2aLandlord Manager for Sage Instant is supplied with 30 days support with Plus and Professional versions supplied with 12 months support.

All issues are tracked using our powerful issue tracking software that is also used by large organisations such as HP, Skype, Vodafone and Acer to name but a few.

What is covered?

  • Telephone Support (covered by submitting a ticket on our Support Suite)
  • Email Support (covered by submitting a ticket on our Support Suite)
  • Remote assist where we will log onto your computer to resolve your issue
  • Access to hundreds of answered questions on the online knowledge base
  • Data Repair. Where data has been corrupted we will attempt to fix the problem

We aim to respond to all tickets within 8 working hours

Training

Our customers tell us our software is very easy to use. However where required we can provide online training to cover every aspect of the software. Each course is split into 1 or 2 hour sessions and carried out remotely either on the customer's PC or our Training server.

Contact us for further information on training courses that are available to suit you

Getting to Know Landlord Manager Start-up Training

When you purchase Landlord Manager we recommend you take on the Start-up Training sessions. This course is split into 4 sessions and will guide you through configuring Landlord Manager to raising your first transactions in Sage

Off the shelf training

We have a number of predefined training courses that can be purchased on an individual basis. These courses range from creating property records to managing your mortgages, statement runs to preparing tax reports.

Bespoke Training

In certain circumstances, off-the-shelf training may not suitable. In these cases we can design a training package around your company procedures.

What our customers say about our support

A recent survey conducted with our users has told us that 93% are more than happy with the support they have received

We found the UK based support extremely beneficial and friendly, and we have developed an excellent relationship with them. Fromevale properties would gladly recommend Landlord-Manager for Sage."
Peter Higgins - Fromvale

Visionbase software are friendly, prompt and efficient in dealing with any issues or concerns we have."
Mike Thomas - Thomas Hampshire (UK) Ltd

RedDoor have found the technical support to be extremely good and have an open dialogue regarding improvements and suggestions for future enhancements. The software is exactly what RedDoor had been searching for and would recommend it without hesitation"
Andrew Wicking - Reddoor Homes

Well done to these guys, they care, the support is excellent and most of all the software is better than you could ever hope for. The reasonable cost makes it an absolute must. I have trialed lots of software for property management but this one actually delivers.
Lisa Cusack - Sitwell Lettings