Training & Support
Support you can turn to
Landlord Manager is supplied with 90 days free support, there is the option to continue with support for a monthly fee.
All support issues are tracked using our powerful issue tracking software that is also used by large organisations such as HP, Skype, Vodafone and Acer to name but a few.
What is covered?
- Telephone Support (covered by submitting a ticket on our Support Suite)
- Email Support (covered by submitting a ticket on our Support Suite)
- Remote assist where we will log onto your computer to resolve your issue
- Access to hundreds of answered questions on the online knowledge base
- Data Repair. Where data has been corrupted we will attempt to fix the problem
- Major and Minor program updates
We aim to respond to all tickets within 8 working hours. On average 90% of support tickets are responded to within 1 hour.
Our customers tell us our software is very easy to use. Each customer will receive an online implementation plan that covers everything from configuring Sage with Landlord Manager to training that covers basic data entry to posting financial data into Sage accounts. This is followed up with an online session to ensure you are running the software correctly.
Off the shelf training
We can provide additional online training (at an extra cost) to cover every aspect of the software. Each course is split into 1 or 2 hour sessions and carried out remotely either on the customers PC or our training server.
In certain circumstances, off-the-shelf training may not be suitable. In these cases we can design a training package to suit your company requirements. We also offer more personal one-to-one training sessions at our offices in Sheffield or onsite at your offices.
Charged on a consultancy basis, we can help with the reconciliation of your bank and ledger accounts. Please contact us for further information.
What our customers say about our support
A recent survey conducted with our users has told us that 93% are more than happy with the support they have received
We found the UK based support extremely beneficial and friendly, and we have developed an excellent relationship with them. Fromevale properties would gladly recommend Landlord-Manager for Sage."
Peter Higgins - Fromvale
Visionbase software are friendly, prompt and efficient in dealing with any issues or concerns we have."
Mike Thomas - Thomas Hampshire (UK) Ltd
RedDoor have found the technical support to be extremely good and have an open dialogue regarding improvements and suggestions for future enhancements. The software is exactly what RedDoor had been searching for and would recommend it without hesitation"
Andrew Wicking - Reddoor Homes
Well done to these guys, they care, the support is excellent and most of all the software is better than you could ever hope for. The reasonable cost makes it an absolute must. I have trialed lots of software for property management but this one actually delivers.
Lisa Cusack - Sitwell Lettings